Banh Mi Saigon
|Manager and Head Chef
Napier City, Hawke's Bay, New Zealand
Summary
Led comprehensive kitchen operations and staff management, focusing on efficiency, quality control, and superior customer experiences in a high-volume culinary setting.
Highlights
Provided effective training and mentorship to kitchen staff, enhancing performance under pressure and preparing team members for demanding operational roles, mirroring IT user support and skill development.
Streamlined operational workflows and managed competing demands, consistently accomplishing multiple tasks within established timeframes to maintain peak efficiency.
Implemented new customer service protocols and provided staff training, resulting in improved customer satisfaction scores and enhanced engagement.
Managed resource allocation and operational budgets, controlling costs to ensure profitability while maintaining high standards of service delivery.